What is Business Agility?
Business agility is the speed and efficiency with which a company—from its strategies, products, or services—can respond to changes in the market.
It allows companies to stay competitive in an increasingly dynamic marketplace where customer preferences are constantly shifting.
Your telecommunications setup plays a crucial role in ensuring business agility. With modern communication technologies such as VoIP phone systems, video conferencing software, and cloud-based systems increasing productivity and reducing costs, businesses are now able to respond and adapt to changes quicker than ever before.
So how can you stay ahead of your competitors?
Read on to explore the importance of business agility and the latest telecommunications technology to help your business stay competitive in today's dynamic marketplace.
The Challenges of Having an Outdated Telecommunications Setup
Using an outdated telecommunications setup can affect your business in more ways than you might realise.
It’s more than clunky handsets, slow computers and fax machines (which, if you’re still using the latter you might want to brace yourself and read this). With the increasing reliance on tech in day to day operations, outdated systems can lead to decreased productivity, poor customer service, and lost revenue.
Customers today expect quick and efficient service as standard, and so a slow system that drops out on occasion can really hinder your customers' experience and see them lost to competitors who have embraced modern technologies and are offering faster and more reliable services.
Moreover, with the 3G network shut down in full swing, businesses that have not yet upgraded their telecoms systems and devices are at risk of losing connectivity and experiencing significant disruptions to their operations.
In order to stay competitive and keep up with the demands of customers, businesses need to invest in modern telecommunications setups.
How to Achieve Business Agility with the Latest Telecommunications Setup
When you are looking to achieve business agility, it's important to have the latest telecommunications setup. That said, you don’t need to fork out a ridiculous sum of money for technology no one in your team can use.
Instead, assess your current business needs, take stock of what you currently have and use, what your current processes are and consider how they could be better - either in productivity, customer service, or cost.
Choosing the Right Telecommunications Setup for Your Business
How do you choose the right telecom system? The first step is to choose a communications provider that can offer you all of the features and services that your company needs today, as well as those it will need tomorrow--and one that can provide them at an affordable price point.
Work with your provider to create a user-friendly and bespoke system that works for your business and your team. Your provider should be able to offer support at each stage, including technical support and maintenance. They’ll also be able to resolve any questions or issues that may arise and ensure your system runs smoothly.
Today, most businesses are opting for cloud based systems such as VoIP (Voice over internet protocol) because of the numerous benefits.
The Benefits of a Cloud-Based (VoIP) Telecoms System
Cloud-based telecoms systems allow employees to access information from anywhere, as long as they have an internet connection. This is especially important in today's remote work environment.
Additionally, cloud-based systems are highly scalable, meaning that businesses can easily add or remove users as needed, meaning they can grow alongside your organisation with full flexibility. They are also often more cost-effective than the telecoms systems of the past, as businesses only pay for the services they use. Overall, cloud-based telecoms systems offer numerous benefits, making them an excellent choice for businesses looking to streamline their telecoms operations.
- Lower monthly costs on both domestic and international calls
- Make and receive calls no matter where you are - as long as you have an internet connection
- Advanced features - eg. on hold marketing, voicemail to email, call waiting, virtual receptionist and more
- Improved scalability & flexibility
How to Implement a Cloud-Based Telecommunications System
Implementing a new cloud based system can sound like a lot of work, but is really quite straightforward with the right provider.
DF Communications have been Aberdeen’s experts in business telecommunications for over 30 years and we pride ourselves on our excellent customer service and ability to create bespoke solutions for your needs. When it comes to implementation, our team of skilled technicians handle almost every aspect, giving you peace of mind of a smooth switch.
When you're running a business, there's no room for error. If something goes wrong with your telecommunications setup and you can't communicate with clients or employees in a timely manner, then it could mean lost revenue and frustrated customers. Ensure you have the latest systems that make sense for your business and budget.